Outsource your Help Desk Support, we can provide all levels of help to you and your users;
Level 0 :    Self Help, we can create help pages for your Intranet, Sharepoint or other site.
Level 1 :    Basic Support / Troubleshooting. Set of user scope, Help on how to do things, permissions to different modules.
Level 2 :    Deeper Investigations, Configuration issues, and errors identified.
Level 3 :    Troubleshooting, rules not working properly, wrong results occurring.
Level 4 :    Escalation of issues, monitoring, reporting, and resolution of items requiring the vendor to address.

All to agreed SLA’s, monthly reporting and immediate online verification of progress

Do you need technical documentation (for your support staff), or user documentation (for your users to know how to operate the solution). We can write various levels of documentation aimed at different audiences.

Introducing a new Enablon system, or new functional modules. Following an upgrade, where users may now get confused. We can map out, discuss and implement a full change management process for you

We are able to provide onsite and remote training for your users, whether they are new to your system or need advance training in the use of one of the factories (like the report factory).

Need a change to an existing module, we can help you make that change through configuration and customisation. We will advise always when something is customised, and try to identify alternative ways of delivering what you want through configuration only

Inherited a system ? Maybe its an old version of the software. We can identify not only what has been customised in the past, identify weaknesses, and look at missing requirements. Analysing the Gap in what you thought you had, and what can be delivered – offering advice on the best approach forward

We will work with your methodology to bring you project management for delivering your Enablon solution. Waterfall or Agile (ask us about the pitfalls of the standard Enablon Quickstart process).